Privacy Policy

This is the privacy policy of XENO SPACE (collectively, “XENO SPACE”), and governs use of personal information by XENO SPACE, whether such information is collected via our websites, including www.XENO (“Website(s)”) or otherwise, including through our services (the “Service(s)”).

This Privacy Policy explains what Personal Information we obtain from you in your use of the Website and the Services and the steps we take to secure that Personal Information.  XENO SPACE will not collect, use or disclose your Personal Information in a way that is incompatible with applicable federal or provincial legislation or this Privacy Policy.  In this Privacy Policy, the terms “we”, “our” and “us” refer to XENO SPACE.  In this Privacy Policy, the terms “you”, “user”, and “your” refer to a visitor of the Website or user of the Services.

By submitting Personal Information to us or by otherwise using any of our Services or our Website, you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

If you do not agree with some or all of this Privacy Policy and are not of the age of majority in your province of residence, please do not use the Website or our Services.

We recommend that you take the time to read this Privacy Policy so that you understand how we handle Personal Information.  This Privacy Policy may also change.  We will include a “last revised” date on the Privacy Policy as displayed on the Website.  We strongly encourage you to refer back to the Privacy Policy periodically.

How We Collect and Use Personal Information

 For the purposes of this Privacy Policy, the following terms will have the following meanings:

“Business Contact Information” means your business position, name or title, business address, business telephone number, business email address and business fax number.

“Personal Information” means information about an identifiable individual, but does not include Business Contact Information or general, statistical or aggregated information.  Personal Information includes a name, home address, date of birth, contact information (including home telephone number and personal e-mail address), employment status, and income.

We will identify the purpose for collecting your Personal Information when we request such information.  We collect Personal Information only as necessary to provide services to you and will not use or disclose your Personal Information other than for the purpose for which it was collected, without your prior consent.  Without limitation, XENO SPACE may collect your Personal Information for the following purposes:

Providing Services and Sharing Information.  Your Personal Information may be collected and used by XENO SPACE to provide services to you via our Website or otherwise.  Your Personal Information may be used by XENO SPACE so that we can share information about XENO SPACE, the Website, and our Services with you.  We may use your Personal Information to communicate with you regarding your inquiries for information, service requests, employment opportunities or other issues as they relate to your use of the Website and the Services, and based on your Personal Information, we may send you personalized promotions or offers.

 Project Information.  For certain projects being promoted via the Website, we may permit you to indicate your interest in such projects and to obtain further information about the project by completing a form and making a submission via the Website.  In that case, we will use the information requested on the sign-up form only for the purpose of facilitating communication with you about the project in which you are interested, and future XENO SPACE projects.  We may also use the information to allow us to tailor our future projects to meet your interests.

Service/Warranty Requests:  If you choose to contact XENO SPACE through the Website with service or warranty related requests, your Personal Information will be used to respond to and address your service and warranty requests, including providing your Personal Information to our agents or contractors to complete any applicable warranty or service related work.

Employment/Contract Applications:  If you submit an application for employment or a contract position on our Website, we collect personal information only as necessary to assess your application for employment with XENO SPACE or your application to be considered for a contractor position with XENO SPACE (collectively, the “Application”).  You acknowledge and agree that your Personal Information will need to be disclosed to certain third parties, such as third party service providers that will conduct searches to verify the information in your Application and provide a criminal records check.  Information provided by such third parties will be collected by us as part of the Application process.  We will use the Personal Information obtained from third parties in accordance with this Privacy Policy.

Service Analysis and Customized Experiences. 

When you use our Website, a cookie or similar technology may be placed within the memory of your internet access device.  A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our Websites.  Cookies may be used by our Websites to improve functionality and in some cases, to provide visitors with a customized online experience, including targeted advertising. 

XENO SPACE’s Websites may use permanent cookies or server-side artifacts to help us track use of our Services by users, including casual visitors to the Website—such as (without limitation) the number and frequency of visits to our pages and which parts of our Website are visited.  Cookies help authenticate how the user and login information is stored so the user can enter and leave our Websites without having to re-enter the same information again.  Cookies are also used by the server to store information about user page activities, so you can easily pick up where you left off.

Similarly, XENO SPACE’s Websites also collect information regarding the type of device, your operating system, the browser you use, your internet service provider, your domain name, your internet protocol (IP) address, the date and time that you accessed our Service, the website that referred you to our Website, the web pages you requested and the subject of the ads you click or scroll over, and use such information to evaluate Website performance and service quality.  To collect this information, we or our service providers use cookies, web beacons and similar technologies.

XENO SPACE also uses advertising and analytics cookies, such as Google Analytics, that let us analyze consumer behaviour, develop relevant insights, and then provide a more engaging brand experience. These cookies store information about what pages you visit, how long you spend on our Website, how you got there and what you click on.  XENO SPACE’s use of these third party cookies is to collect top-level information about how you use our Websites and provide information we need to improve the user experience and serve up the content our visitors find most useful.  We also use these cookies to tailor advertisements to you that we think might be of interest to you on our and other websites.

We also use remarketing, retargeting and similar tools to monitor your visits to our Websites and advertise to you online on websites across the internet.

If you would like to browse the XENO SPACE Websites, you may do so without accepting cookies. However, if you choose not to accept cookies, some areas of the XENO SPACE Websites may not function properly or optimally.

Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust your browser settings to alert you when a cookie is about to be sent, or you may configure your browser to refuse cookies automatically. If you would like to learn more about how to set your cookie options, please refer to your browser’s documentation or online help for instructions.

Other Uses of Personal Information

 We may also use your Personal Information to detect, prevent or investigate security breaches or fraud, to protect our business and to maintain appropriate records for internal administrative purposes.

We may also use your Personal Information for such other purposes as may be introduced to this Privacy Policy from time to time upon notice being given to you.  For greater certainty, you hereby agree that sufficient notice includes making the Privacy Policy available on the Website.  You may withdraw your consent to collect, use and disclose Personal Information by contacting us as described in this Privacy Policy.  You may no longer be able to access our Services if you withdraw your consent.

Our Disclosure of Personal Information

XENO SPACE may disclose Personal Information if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.  We will use reasonable efforts to ensure that any third party to whom Personal Information is disclosed provide a comparable level of protection for your Personal Information, as provided in this Privacy Policy.

Additionally, XENO SPACE reserves the right to disclose and to transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, merger, amalgamation, or any other type of acquisition, disposition, or financing of all or any portion of XENO SPACE or any of the assets or shares of XENO SPACE, provided that the third party represents that it will continue to use the information for the purposes set out in this Privacy Policy and in accordance with applicable privacy laws.

 Retention of Personal Information

 We routinely destroy Personal Information that is no longer required for the purposes described herein, in accordance with applicable laws.

 Accuracy of Personal Information

 XENO SPACE takes reasonable steps to ensure that any Personal Information in our custody is accurate and up-to-date for the purposes for which the Personal Information is to be used by XENO SPACE.  In most instances, we rely on users of the Services to notify us of any changes to their Personal Information provided by them.

How We Protect Your Personal Information

 XENO SPACE uses reasonable and appropriate measures, including encryption software, designed to help you secure your Personal Information against accidental or unlawful loss, access or disclosure.  Only staff and service providers who have a legitimate business purpose for accessing the Personal Information collected by us are authorized to do so.  Unauthorized use of Personal Information by anyone affiliated with XENO SPACE is prohibited and constitutes grounds for disciplinary action. 

You and you alone are responsible for ensuring that you do not disclose your account access information to third parties.  This includes but is not limited to not disclosing such information to anyone, ensuring that sufficient security software is installed and running on your computer, smartphone or tablet, that your network firewall is of sufficient quality and that your wireless connection is encrypted to a degree that will prevent third party access.  XENO SPACE is not responsible for any failure by you to secure your own device and its access to the Internet or your use of public, unsecured networks. XENO SPACE also is not responsible for any failure by you to eliminate malware.  These failures and others can make you vulnerable to privacy breaches and would put you and your data at risk.

 Links to Third Party Sites

The use of our Services may lead you to third party websites.  Those organizations are separate and distinct from XENO SPACE and have their own separate privacy policies.  We are not responsible in any way for how any third party collects, uses or discloses your Personal Information, so it is important to familiarize yourself with the privacy policies of these websites before providing your Personal Information to them.